Frequently Asked Questions

How is Viato different from a hotel or a typical short-term rental?

You stay in thoughtfully designed, full apartments with real kitchens and dedicated workspaces, not just a room. Service is hospitality-grade—24/7 guest support, professional cleaning, preventive maintenance, premium amenities, plus curated local guides and add-on experiences—so the stay feels personal and seamless. Inventory is placed in key neighborhoods across Mexico City, San Miguel de Allende, and Mérida, combining space, privacy, and location with consistent standards.

What amenities and support are included during a stay, and what lengths of stay do you offer?

Apartments come fully equipped for living—kitchens, areas to work and relax, and premium touches—backed by 24/7 support, professional cleaning, and ongoing preventive maintenance. Guests can add curated experiences and tours to round out the trip. Stays are flexible from short to mid and even long-term, whether a few nights or a month+.

I’m a property owner or a company—how do we partner with Viato for listings or team housing?

For owners, Viato provides end-to-end management: dynamic pricing, PMS and channel-manager tech, transparent reporting, and guest services—designed to maximize returns. Start on the “List your property” page or contact the team directly. For companies, Viato already partners with firms that need flexible, comfortable housing for teams and executives; reach out to scope locations, unit mix, and service levels. Phone: +52 55 4876 4577. Email: propietarios@fibrav.mx